Refund policy

Updated: 5 October 2026

Contact and return address

Seller: Dawid Gazur, trading as AXVERK.
Business address: 48 Ashfield Avenue, Raunds, Northamptonshire, NN9 6DY, United Kingdom.
Returns address: 48 Ashfield Avenue, Raunds, Northamptonshire, NN9 6DY, United Kingdom.
Email: info@axverk.com.

Changing your mind about a standard product

For standard products purchased online, tell us that you wish to cancel within 14 days after the day you receive your goods. Then send the goods back within a further 14 days of telling us. No reason is required. Standard JAECOO Phone Locators and Deer Magnets retain this right even though we make them after an order is placed. You can also cancel a standard order before dispatch.

Email your decision to info@axverk.com, preferably with your order number, or send it to our business address. We will provide return instructions. You do not need our permission or approval to exercise a valid statutory cancellation right. You pay the direct return postage for a change-of-mind return. Pack the item securely and retain proof of posting.

Inspection and refunds

You may inspect an item as you would in a shop. Original packaging is helpful but is not a condition of your statutory right to cancel. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning. There is no restocking fee.

For a valid cancellation, we refund the product payment and any standard outbound delivery charge paid, using the original payment method, without a refund fee. Standard UK delivery is included in the product price (£0). Standard Europe delivery for JAECOO Phone Locators and Deer Magnets, including mixed orders, is £9 per order at checkout; other international delivery is quoted individually before payment. If you validly cancel the whole order, we refund the standard outbound delivery charge you paid, including the £9 Europe delivery charge or the standard charge agreed in your international quote. If you chose a more expensive delivery option, such as express delivery, we refund up to the cost of the least expensive standard delivery option offered for your destination; the additional upgrade cost is not refunded. We do not use the £0 UK delivery rate to calculate a refund for an international order. Refunds are made without undue delay, within 14 days of receiving the goods back or, if earlier, receiving evidence that you sent them back. For a cancellation before dispatch, we refund within 14 days of being told. Bank processing time may follow.

Faulty, damaged or incorrect goods

Contact us if goods are faulty, not as described, damaged on arrival or incorrect. We cover reasonable return costs for these cases. You generally have a short-term right to reject faulty goods within 30 days of delivery. After that, rights to repair, replacement or refund may still apply under the Consumer Rights Act 2015. A photo may help us assess the issue but is not required to establish your statutory rights. Custom goods also retain rights where they are faulty or not as described.

Genuinely personalised or bespoke goods

The change-of-mind cancellation exception applies only to goods made to your individual specifications or clearly personalised, where applicable. We will identify this before you agree to a custom order. Choosing a standard species or standard variant does not by itself remove cancellation rights. Contact us promptly about any proposed change to bespoke work; we will explain the options before agreeing them.

Optional cancellation form

To: Dawid Gazur, AXVERK, 48 Ashfield Avenue, Raunds, Northamptonshire, NN9 6DY, United Kingdom, info@axverk.com.
I/We notify you that I/We cancel my/our contract for the following goods:
Goods: __________
Ordered on / received on: __________
Order number (if available): __________
Name: __________
Address: __________
Date: __________
Signature (only if sent on paper): __________

Using this form is optional. Nothing in this policy limits your statutory rights.