Shipping policy

Updated: 5 October 2026

Where we deliver

Standard UK delivery is included in the product price (£0 at checkout), covering England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and UK islands.

JAECOO 7 Phone Locators and all Deer Magnet options, including the Complete Set of Three, can be ordered through online checkout for delivery across Europe, including Spain, at a flat £9 per order. This is one delivery charge for the whole order, including orders combining locators and magnets. European destinations available for checkout are listed in the country selector, including the Channel Islands and Isle of Man.

International delivery

Delivery to destinations outside Europe requires prior email consultation and an individual quote. Email hello@axverk.com with your products, quantities, country and postcode before ordering. We confirm availability, delivery cost, service and estimated transit time before payment.

International transit time varies by destination and customs clearance and is additional to the 5–7 working days of preparation. We do not promise a UK delivery time for international orders. Contact us for a destination-specific estimate before ordering if you need delivery by a particular date.

Orders ship from the United Kingdom. Import VAT, customs duties and postal or courier handling fees are not included in the product price or £9 delivery rate and may be collected separately by the destination authorities or carrier. The recipient is responsible for applicable import charges, unless we expressly agree otherwise in writing before payment.

Preparation and dispatch

Our standard shop products are made to order. Please allow 5–7 working days for preparation before dispatch. Working days are Monday to Friday, excluding UK bank holidays. This is preparation time, separate from delivery transit. A different lead time for custom work will be agreed in writing before you place that order.

Delivery service and timing

Standard UK orders are sent by Royal Mail Tracked 48. Royal Mail aims to deliver in 2–3 working days after dispatch; this is an estimate, not a guaranteed delivery date. For most addresses, allow approximately 7–10 working days overall, combining preparation and transit. Royal Mail does not provide this delivery target for certain postcodes, including Northern Ireland and some Highlands and island addresses, where transit may take longer.

Tracking

We send a dispatch confirmation with tracking information when your order is fulfilled. Tracking may take time to show the first carrier scan. Please check your spam folder if the email is missing, or contact hello@axverk.com with your order number.

Addresses and missed deliveries

Check your delivery address at checkout. If you notice an error, contact us promptly; we will try to amend it before dispatch. Follow Royal Mail's instructions for a missed delivery or collection. If a parcel is returned to us, we will contact you to agree redelivery or the appropriate cancellation/refund. Any proposed additional redelivery charge will be explained and agreed first; your statutory rights remain unaffected.

Delays, missing parcels or damage

If your parcel is delayed, missing or arrives damaged, contact us with the order number and tracking reference. Photos of any damage can help us investigate, but are not a condition of your legal rights. AXVERK remains responsible for resolving a delivery problem; you do not need to pursue a carrier claim yourself. We will arrange the appropriate replacement or refund where required. Where no other delivery date has been agreed, goods must be delivered within 30 days of the order.

Questions about an order? Email hello@axverk.com.